#OutsourcedStaffing

The Case of the Mismatched Credentials CNA Sent to an HHA-Only Visit

In home healthcare, one mismatch can lead to major compliance risks. That’s exactly what happened when a CNA (Certified Nursing Assistant) was mistakenly sent to a case that strictly required an HHA (Home Health Aide). What started as a simple scheduling error quickly turned into a compliance nightmare — one that could’ve been avoided with caregiver credentialing automation for home health agencies. This case highlights a much larger issue in healthcare staffing: ensuring every caregiver is not only available but