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Healthcare Outsourcing Outsourcing

When the Family Calls First And the Scheduler Doesn’t Know Yet?

Imagine this scenario: It’s a busy morning, and the scheduler is working through their day when they receive a call from a patient’s family member. The family has noticed that their loved one’s condition has changed and wants to make adjustments to the care plan immediately. However, the scheduler wasn’t informed of the changes yet. Now, the caregiver may be unaware of the new instructions, or the schedule might not be adjusted in time. This can lead to several complications:

Noah Thomas

Healthcare Outsourcing Outsourcing

Morning Chaos: What 8:00 AM Really Looks Like for a Home Care Scheduler

For home care schedulers, 8:00 AM isn’t just the start of a new workday—it’s the beginning of a whirlwind of calls, adjustments, and problem-solving. With caregivers getting ready to start their shifts, patients needing attention, and schedules often changing at the last minute, the morning hours can be chaotic. This article takes a behind-the-scenes look at what goes on when the clock strikes 8:00 AM for a home care scheduler. What Could Go Wrong? Imagine the scenario: It’s 8:00 AM,

Noah Thomas