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The Family That Won’t Stop Calling — What’s Reasonable, What’s Not?
In the world of home care, communication is key to ensuring quality service and peace of mind for both caregivers and families. However, there’s a fine line between staying informed and becoming overwhelmed. One common challenge that home care providers face is managing the constant calls from family members who are worried about their loved ones’ care. While families understandably want the best for their relatives, excessive communication can disrupt operations and add stress to already busy schedules. So, what’s
William Brown
The 8 PM “Are They Still Coming?” Call From a Worried Family
In the world of home care, one of the most stressful moments for families is receiving that 8 PM call—”Are they still coming?” This call usually comes from a worried family member who hasn’t received confirmation that the caregiver will be arriving on time. With the rising need for reliable, round-the-clock care, missed visits or late arrivals can create unnecessary stress for families and caregivers alike. This article explores the impact of these late-night calls, the challenges they present to
Noah Thomas
When the Family Calls First And the Scheduler Doesn’t Know Yet?
Imagine this scenario: It’s a busy morning, and the scheduler is working through their day when they receive a call from a patient’s family member. The family has noticed that their loved one’s condition has changed and wants to make adjustments to the care plan immediately. However, the scheduler wasn’t informed of the changes yet. Now, the caregiver may be unaware of the new instructions, or the schedule might not be adjusted in time. This can lead to several complications:
Noah Thomas
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