healthcare support services Archives - Healthcare Outsourcing Services (BPO)

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Post-Discharge Calls in Healthcare:

Post-Discharge Calls: Coordinating Follow-Up in Hospitals & Healthcare Practices

In healthcare, the period after a patient is discharged from the hospital is crucial to their recovery and overall experience. But here’s the challenge: post-discharge follow-up often gets lost in the shuffle due to overwhelming hospital workflows, understaffed teams, and communication breakdowns. The result? Patients may miss vital follow-up appointments or instructions, leading to potential complications and readmissions. This is why an efficient, coordinated system for post-discharge calls isn’t just a nice-to-have—it’s an essential component of patient care. Let’s talk

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William Brown
Post-Discharge Calls in Healthcare:

Post-Discharge Calls: Coordinating Follow-Up in Hospitals & Healthcare Practices

In healthcare, the period after a patient is discharged from the hospital is crucial to their recovery and overall experience. But here’s the challenge: post-discharge follow-up often gets lost in the shuffle due to overwhelming hospital workflows, understaffed teams, and communication breakdowns. The result? Patients may miss vital follow-up appointments or instructions, leading to potential complications and readmissions. This is why an efficient, coordinated system for post-discharge calls isn’t just a nice-to-have—it’s an essential component of patient care. Let’s talk

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William Brown
digital-healthcare-247-patient-support-outsourcing

How Can Digital Healthcare Unlock 24/7 Patient Support More Effectively Through Outsourcing?

Digital healthcare represents a paradigm shift in how medical services are delivered, managed, and experienced. According to the World Health Organization, digital healthcare is “the field of knowledge and practice associated with the development and use of digital technologies to improve health”. This transformative approach encompasses electronic health records (EHRs), telemedicine platforms, mobile health applications, artificial intelligence-driven diagnostics, wearable devices, remote patient monitoring, and integrated health information systems. The COVID-19 pandemic accelerated digital health adoption, making technologies like virtual consultations, remote monitoring, and

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Sophia Wilson
celebrating-nurses-week-honoring-heartbeat-of-healthcare

Honoring Nurses and Celebrating Their Impact on Patient Care and Healthcare

The Role of Nurses: The Heartbeat of Healthcare Nurses are often described as the heart of healthcare, and it’s not hard to see why. From administering medication and monitoring vital signs to offering emotional support, nurses are at the forefront of patient care, working tirelessly to ensure individuals receive the best possible care in their most vulnerable moments. Their ability to balance technical skill with compassion is what sets them apart, making them indispensable in every healthcare setting. This Nurses

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Sophia Wilson
A healthcare professional examining an elderly patient's knee, with other medical staff in the background.

What’s the Process for Getting Medicare Approval for Horizant?

If you or a loved one has been prescribed Horizant for nerve pain, you’re likely familiar with the challenge of managing both symptoms and the insurance paperwork that comes with chronic condition treatments. Medicare, in particular, requires prior authorization (PA) for many medications like Horizant, which is often used to treat neuralgia—a persistent and painful nerve condition. Navigating this process can be complex and time-consuming, especially when you’re focused on health and wellness. But with a clear step-by-step approach, tackling

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Swapnil G

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