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Staffingly insurance troubleshooting workflow diagram with six steps for resolving inactive or missing coverage.

Healthcare Outsourcing Medical Coding Outsourcing Prior-Authorization Virtual Medical Assistants Receptionists

How to Handle Missing or Inactive Insurance During Eligibility Checks?

Eligibility verification is a foundational part of the healthcare revenue cycle—but what happens when the system returns a “not found” or “inactive” insurance status? These issues can delay treatment, confuse patients, and lead to claim denials if not resolved quickly. At Staffingly, our Virtual Medical Assistants (VMAs) don’t just verify—they troubleshoot. Here’s how we handle eligibility issues before they cause bigger problems. Why Eligibility Fails: Common Causes Insurance may return a failed eligibility status for several reasons: Lapsed or Changed

Emma Davis

Healthcare Outsourcing Medical Coding Prior-Authorization

What Patients Really Pay: Copay, Coinsurance, Deductibles, and More Explained?

When it comes to healthcare billing, four insurance terms often trip up patients—and sometimes even staff: copay, coinsurance, deductibles, and out-of-pocket maximums. These aren’t just insurance jargon—they directly impact what patients owe, when they owe it, and how much financial responsibility they carry. At Staffingly, we ensure every virtual medical assistant understands these concepts inside out, so they can confidently answer patient questions and support seamless front-desk operations. Why It’s Important to Understand These Terms Reduces Patient Confusion: When patients