On-Demand Outsourcing BPO Services for Healthcare Providers With 24/7 Coverage!

Save up to 70% on staffing costs!

Browse Specialty Staffing Services

agent-empathy-training-improves-patient-retention-healthcare

Healthcare Outsourcing Outsourcing Outsourcing Case Studies

How Does Agent Empathy Training Improve Patient Retention in Healthcare?

In healthcare, patient retention is a critical factor in the long-term success of any practice or hospital. It refers to a patient’s likelihood of continuing to use the services of a particular healthcare provider over time. One of the most effective ways to improve patient retention is through agent empathy training. This type of training equips healthcare staff, particularly call center agents and administrative personnel, with the skills needed to understand, connect with, and provide emotional support to patients. The

Sophia Wilson

Three colleagues wearing masks discussing in an office environment, holding coffee mugs, with hand sanitizer on the table.

Healthcare Outsourcing

Is Your Healthcare Communication Strategy Ready for the Unexpected?

In today’s fast-paced world, healthcare crisis communication has never been more critical. From sudden pandemics to cybersecurity breaches, healthcare providers must navigate crises while maintaining trust and delivering clear information. A well-executed communication plan can save lives, protect your reputation, and ensure patients feel supported during uncertain times. In this blog, we’ll cover how to develop a crisis communication plan, best practices for communicating effectively, the role of digital channels, and case studies that highlight successful strategies. Why Healthcare Crisis

Sophia Wilson