Bozeman Healthcare

Can Smarter Appointment Scheduling Improve Patient Satisfaction?

Dr. Smith, a local pediatrician, has just wrapped up seeing his last patient of the day. Instead of heading home, though, he sits at his desk, reviewing a growing stack of prior authorization requests. These aren’t just any forms; they’re for medications, asthma inhalers, ADHD treatments, and even specialty referrals. “Another denial? This can’t be right,” Dr. Smith mutters to himself, flipping through the paperwork. Like so many pediatricians, prior authorizations have become an overwhelming part of his daily routine.