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Healthcare Outsourcing Outsourcing

How One Missed Message Turned into a Missed Visit ?

The home care industry is built on one fundamental pillar: communication. Whether it’s between caregivers, patients, or agencies, effective communication ensures that patients receive the care they need and caregivers are supported. However, even the slightest breakdown in communication can have significant consequences. This article delves into how a single missed message can snowball into a missed visit, affecting both caregivers and patients. We’ll also explore how advanced communication tools can help prevent such issues. What Could Go Wrong? Imagine

Noah Thomas

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Healthcare Outsourcing Outsourcing

When You Add a Shift to the Calendar… But Forget to Assign It?

Quiet confession moment we’ve all done it. In the rush of managing schedules, caregiver updates, and client needs, it’s easy to feel a sense of accomplishment when you add a shift to the calendar. But if that shift isn’t actually assigned to a caregiver, it’s just a placeholder a silent oversight waiting to become a real-world problem. No one shows up. The client is left waiting. The family is frustrated. And suddenly, you’re dealing with a breakdown in care that