agency management Archives

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Healthcare Outsourcing Medical Coding Prior-Authorization

I Didn’t Know the Client Had Pets” Allergies, Safety, and Surprise Factors

Caregiver agencies have a lot to juggle—ensuring staff are qualified, managing schedules, and meeting clients’ needs. But sometimes, it’s the small details that can cause the biggest problems. One such detail? Pets in the home. In this article, we’ll share a true story of how a missed detail about a client’s pets led to an unexpected—and ultimately avoidable—walkout by a caregiver. We’ll also cover how agencies can better prepare their staff by gathering complete household information in advance. Key Takeaways

Venkata Ramarao Sanka

scheduler-out-sick-who-picks-up-the-slack

Healthcare Outsourcing Outsourcing

When a Scheduler Is Out Sick — Who Picks Up the Slack?

It’s a busy Monday morning, and the clinic is buzzing with activity. The waiting room is full, phones are ringing off the hook, and the appointments are rolling in. Everything seems to be going smoothly until you realize something important—your scheduler, the person who keeps everything running like clockwork, is out sick. Without the scheduler in place, the clinic’s operations come to a screeching halt. There’s no one to handle last-minute cancellations, reschedule appointments, or manage the chaos that always