Success Stories

California Healthcare Provider Gains Efficiency with Staffingly

Key Takeaways:

• Staffingly helped clear assigned tasks and handle pending work efficiently, including over more than 1500 referrals from 2023, reducing the backlog to less than 150.
• AI voice system integration helped capture patient details and streamline communication, allowing the team to work on AI transcripts efficiently.
• The team’s increased productivity and improved communication led to positive feedback from clients, office staff, and regular callers.

Challenge:

One of the most popular healthcare providers in Santa Cruz faced significant challenges with a growing backlog of tasks. These included pending referrals from 2023, an overload of calls, and incomplete office tasks assigned to staff members. The office staff struggled with efficiently managing the workload, which created delays in responding to patient inquiries and processing tasks. They needed a solution that could help clear this backlog and improve workflow without overwhelming their internal team.

 The healthcare provider faced a backlog of tasks, including over more than 1500 referrals from 2023, and struggled with managing calls and office assignments efficiently.

Solution:

Staffingly stepped in to help clear the backlog and manage the increasing workload effectively. The team worked diligently to tackle the tasks in their assigned buckets, starting with the oldest referrals, and successfully reduced the number from over more than 1500 to fewer than 150. The AI voice system was also introduced, allowing patients or callers to leave details and the purpose of their call. This information was then captured and transcribed efficiently by the team, reducing the manual effort required. Additionally, the team handled charting, scheduling, new referrals, and all calls, ensuring everything was done in an organized and timely manner.

 Staffingly’s team efficiently cleared backlogs, managed calls using an AI voice system, and ensured all tasks, from referrals to scheduling, were completed on time.

Outcome:

The results were remarkable. The healthcare provider was able to clear the majority of their pending tasks, including the more than 1500 referrals from 2023. Staffingly’s approach made the office staff’s workload more manageable, leading to higher productivity and faster response times. The AI voice system improved communication, while the team’s professionalism and efficiency garnered positive feedback from clients, office staff, and regular callers. The healthcare provider was extremely satisfied with the progress and is looking forward to continuing the collaboration with Staffingly.

 With Staffingly’s support, the healthcare provider reduced the backlog, improved task completion rates, and received excellent feedback for enhanced communication and response times.

Frequently Asked Questions :

How did Staffingly help reduce the backlog of referrals?

Staffingly’s team efficiently managed and completed tasks in their assigned buckets, clearing over more than 1500 referrals from 2023 and reducing them to fewer than 150.

What role did the AI voice system play in the process?

The AI voice system allowed patients or callers to leave their details and the purpose of their call, which was transcribed and worked on efficiently by Staffingly’s team.

How did the collaboration affect communication and response times?

The team’s ability to manage tasks and handle calls efficiently, coupled with the AI system, led to faster response times and better communication with clients and patients.

What feedback did the healthcare provider receive about Staffingly’s services?

The healthcare provider received positive feedback from clients, office staff, and regular callers, praising the improved communication and response speed.

Conclusion:

This collaboration highlights the importance of outsourcing and innovative solutions like AI to handle administrative challenges. By partnering with Staffingly, one of the most popular healthcare providers in Santa Cruz, California, was able to clear a significant backlog, improve communication, and enhance workflow efficiency. Staffingly’s dedicated team not only met the challenge but also exceeded expectations, creating a more organized, productive, and responsive environment.