Privacy Policy - Healthcare Outsourcing Services (BPO)

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Privacy Policy for Staffingly, Inc.

Last Updated: December 2024

At Staffingly, Inc., accessible from https://staffingly.com, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe.

Questions? We’re happy to help. Just reach out anytime.


Consent

By using our website, you agree to this Privacy Policy and its terms


Information We Collect

We’ll always be upfront about what we’re collecting and why. This may include:

Contact Information

  • Name
  • Email address
  • Phone number
  • Company name

Message Contents

When you reach out to us directly, we may collect the content of your message, any attachments, and additional details you choose to share.

Account Registration

If you register for an account, we may ask for your name, company name, email address, and phone number.


How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve our website
  • Personalize your experience
  • Understand how you use our services
  • Communicate with you, respond to inquiries, and provide updates
  • Send you emails, SMS messages, or AI-powered voice calls if you inquire about our services
  • Deliver AI-driven automation services you’ve requested, including virtual assistants, voice bots, and workflow automation tools
  • Prevent fraud and ensure security

Note: We do not collect or use Protected Health Information (PHI) for the purposes of maintaining our website.


AI-Powered Services

Staffingly offers AI-driven solutions including voice bots, virtual assistants, and automation tools. When you use these services:

  • AI systems may process your inquiries and communications to provide responses and support
  • Voice interactions may be recorded and analyzed to improve service quality
  • Automated systems may contact you based on your service inquiries or requests

All AI-powered services operate under the same privacy and security standards as our other offerings.


Our Security Certifications

We maintain industry-leading certifications to protect your data:

HIPAA Compliant

We follow HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure the privacy and security of any health-related information we handle. While our website does not process PHI or ePHI, any healthcare data we manage in a service capacity is handled in strict compliance with HIPAA standards.

SOC 2 Type II Certified

Our systems and processes have been independently audited to meet the SOC 2 Type II standards for security, availability, and confidentiality.

ISO 27001 Certified

We maintain ISO 27001 certification, the international standard for information security management systems.

HITRUST Certified

We hold HITRUST certification, demonstrating our commitment to the most rigorous data protection standards in healthcare.


Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy. Specifically:

  • Contact and inquiry data: Retained for up to 3 years after your last interaction with us, unless you request deletion sooner
  • Account information: Retained for the duration of your account and up to 3 years after account closure
  • Communication records: Retained for up to 3 years for quality assurance and legal compliance purposes
  • Log files and analytics data: Retained for up to 2 years

After the retention period ends, we securely delete or anonymize your data. If you’d like your data deleted sooner, just contact us.


Log Files

Like most websites, Staffingly.com uses log files that collect information such as:

  • IP addresses
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time stamps
  • Referring/exit pages
  • Number of clicks

This information helps us analyze trends and manage the website. It is not linked to personally identifiable information.


Cookies and Web Beacons

Staffingly.com uses cookies to store visitor preferences and record activity on our website. You can control cookie preferences through your browser settings.


Third-Party Privacy Policies

Our Privacy Policy does not cover third-party websites or services. Please review their privacy policies for details on how they handle your information.


CCPA Privacy Rights (California Residents)

If you’re a California resident, you have the right to:

  • Request details on personal data we’ve collected
  • Request deletion of your personal data
  • Opt out of the sale of personal data

To exercise these rights, contact us and we’ll respond within one month.


GDPR Data Protection Rights (EU Residents)

If you’re in the EU, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request corrections to inaccurate or incomplete data
  • Erasure: Request deletion of your personal data under certain conditions
  • Restrict Processing: Request that we limit how we process your data
  • Object: Object to the processing of your data
  • Data Portability: Request a transfer of your data to another organization or directly to you

To exercise any of these rights, contact us. We’ll respond within one month.


Children’s Information

We prioritize protecting children’s privacy online. Staffingly.com does not knowingly collect Personal Identifiable Information (PII) from children under 13. If you believe your child has provided such information, please contact us and we will remove it promptly.


Contact Us

Questions about this Privacy Policy? Reach out:

๐Ÿ“ง Email: support@staffingly.com
๐Ÿ“ž Phone: (800) 489-5877

We’re committed to protecting your privacy and keeping your information secure.

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