Job Title: US Voice Process – Customer Service Specialist

Location: Hyderabad or Noida 

Shift Timings: INDIA NIGHT SHIFT (7PM IST_4AM IST)

Positions: 20

Job Description

The ideal candidate will be adept at multitasking and possess a strong understanding of healthcare workflows to ensure seamless integration with client operations.

Key Responsibilities

• Appointment Scheduling: Handle booking, cancellations, rescheduling, and follow-ups to maintain an organized patient flow.
• Insurance Verification: Verify patient insurance coverage and manage prior authorization requests for treatments and procedures.
• Medical Billing and Coding: Collaborate with billing teams to ensure accurate and timely claims submission.
• EHR Management: Maintain and update patient records, provide real-time scribing, and ensure compliance with HIPAA standards.
• Patient Communication: Address inquiries, send reminders, and communicate professionally with patients.
• Telemedicine Support: Assist with virtual appointment setup, resolve technical issues, and onboard patients for telehealth consultations.

💰 Benefits

• 💵 Provident Fund contributions for financial security.
• ⏰ Overtime and holiday pay for additional hours worked.
• 🚌 On-site benefits, including travel allowances and meals.
• 🎁 Referral and birthday bonuses as tokens of appreciation.
• 🌙 Night shift allowances for evening and overnight work.
• 🏆 Recognition programs, such as “Employee of the Month,” to celebrate achievements.

Why Join Staffingly, Inc.?

At Staffingly, Inc., you will become part of a mission-driven organization dedicated to transforming healthcare operations. We provide a supportive, innovative environment where your expertise will make a meaningful difference.

Learn more about how we are changing healthcare operations: www.staffingly.com

Join Staffingly, Inc.’s WhatsApp Channel for job updates: https://hie.li/kAC

At Staffingly, Inc., we are reshaping the healthcare industry by providing innovative outsourcing solutions to healthcare providers. Through our Virtual Medical Assistant (VMA) services, we support practices in streamlining administrative tasks, addressing staffing challenges, and focusing on exceptional patient care.

Our VMAs specialize in insurance verification, prior authorization, medical billing and coding, EHR management, and telemedicine support. They deliver unparalleled operational efficiency while maintaining the highest standards of compliance and care.

If you are a dedicated professional with healthcare experience, join us in revolutionizing healthcare delivery.