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When EVV Didn’t Log the Shift And Everyone Blamed the Scheduler?
In the world of home healthcare and long-term care, electronic visit verification (EVV) systems are supposed to be the digital safety net—tracking when staff clock in, what services were delivered, and when the visit ends. But what happens when the tech fails? EVV shift log errors and scheduling audits suddenly become the center of attention. A single glitch doesn’t just mean a missing timestamp—it can spiral into finger-pointing, delayed pay, compliance issues, and a scheduler stuck in the crosshairs. This
Emma Davis
When Everyone Forgot to Cover the Holiday Until It Was Too Late?
The holidays are a time for family, relaxation, and celebration, but in the home care industry, they can also present a unique set of challenges. While everyone is focused on the festivities, the crucial task of scheduling caregivers for holiday shifts can easily slip through the cracks. This article will delve into the consequences when agencies forget to cover holiday shifts, the impact on both patients and caregivers, and how planning ahead can prevent a scheduling disaster. What Could Go
Noah Thomas
The Scheduler’s Journal: What a 12-Hour Day Really Looks Like
Scheduling in the home care industry is no easy feat. A typical day for a scheduler is often packed with countless tasks, from coordinating caregiver shifts to managing client needs. But what happens when that day stretches to 12 hours? This article will provide an inside look into the real-life experiences of a scheduler working a 12-hour shift, highlighting the challenges, responsibilities, and the skills required to keep everything running smoothly. What Could Go Wrong? Imagine a day where everything
Noah Thomas
What Happens When the Scheduler Finally Takes PTO?
Schedulers in the home care industry play a vital role in ensuring that shifts are covered, caregivers are assigned appropriately, and patients receive the care they need. But what happens when the scheduler finally takes paid time off (PTO)? While the well-being of the scheduler is important, it can lead to several challenges for the agency. This article will explore the risks and disruptions that can arise when a scheduler is on PTO and how agencies can mitigate these issues.
Noah Thomas
Why You Shouldn’t Rely on Text Messages for Home Care Scheduling?
In the fast-paced world of home care, efficient scheduling is essential to providing high-quality care. However, relying on text messages for shift coordination between agencies and caregivers can lead to significant issues. Whether due to missed messages, lack of documentation, or miscommunication, this seemingly simple method of communication can result in serious consequences for both patients and caregivers. This article explores the risks associated with using text messages for scheduling home care, the impact on patient care, and how agencies
Noah Thomas
How Virtual Assistants Are Revolutionizing Healthcare Admin?
Your team’s overbooked. Patients are calling. Insurance forms are piling up. And somehow, there are still five chart notes left from yesterday. Sound familiar? Healthcare providers today aren’t just delivering care—they’re also managing calendars, billing, phone trees, and a thousand tiny to-dos. Meanwhile, patients expect faster service and more communication. That’s where Virtual Medical Assistants (VMAs) step in. These trained professionals work behind the scenes to keep your practice moving. For example, they handle scheduling, send appointment reminders, follow up
Emma Davis
The Shift That Got Dropped Between Two Agencies
In the world of home care, coordinating shifts between agencies can sometimes be a logistical challenge. Whether due to miscommunication, system errors, or staffing shortages, a dropped shift can have serious consequences for both the patient and the caregivers involved. This article will explore the risks associated with dropped shifts between agencies, the impact they have on patient care, and how agencies can prevent these issues from occurring. What Could Go Wrong? Imagine this scenario: A patient is scheduled to
Noah Thomas
When the Family Calls First And the Scheduler Doesn’t Know Yet?
Imagine this scenario: It’s a busy morning, and the scheduler is working through their day when they receive a call from a patient’s family member. The family has noticed that their loved one’s condition has changed and wants to make adjustments to the care plan immediately. However, the scheduler wasn’t informed of the changes yet. Now, the caregiver may be unaware of the new instructions, or the schedule might not be adjusted in time. This can lead to several complications:
Noah Thomas
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