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How to Print Schedules in eClinicalWorks (eCW)?
Picture this: It’s Monday morning, and you’ve got a busy day ahead. Providers are asking for printed schedules to keep track of their appointments, and you know how useful it is to have a hard copy handy when juggling patient check-ins and walk-ins. Don’t worry—I’ll walk you through how we can print schedules in eClinicalWorks (eCW) quickly and accurately. Step 1: Open the Resource Schedule You and I know the Resource Schedule is our hub for appointments. Let’s start there.
Dan Nandan
How to Manage the Waitlist in eClinicalWorks (eCW)?
Imagine this: I’m sitting at the front desk, juggling calls from patients who desperately need earlier appointments while handling the usual influx of tasks. It’s overwhelming, right? You’ve been there, too—patients asking, “Can I come in sooner?” while you stare at a fully booked schedule. That’s where eClinicalWorks’ Waitlist feature comes to the rescue. Let me guide you through how we can use this tool to simplify scheduling and make both your job and mine a whole lot easier. Let’s
Dan Nandan
How Staffingly Handles Prescription-Related Patient Calls: A Real-Life Walkthrough
When patients reach out with urgent prescription concerns, the stakes are high. They need timely resolutions, and it’s our job to ensure that happens without stress or delay. Let’s walk through a real-life scenario where Staffingly’s Virtual Medical Receptionists (VMRs) and Virtual Medical Assistants (VMAs) showcased their expertise in handling a missing prescription call with professionalism and empathy. Key Takeaways Empathy Drives Excellence: Patient trust begins with understanding and validation. Efficiency Is Key: Swift access to medication records ensures quick
Dan Nandan
How Staffingly Handles Patient Phone Calls: A Real-Life Example of Seamless Communication
Let me take you on a little journey—a real story about how one phone call became a moment of trust and reassurance for a worried patient. Here’s the thing about patient phone calls: they’re not just routine tasks. They’re lifelines, filled with emotions, questions, and sometimes, even relief. At Staffingly, Inc., we make sure every call reflects that understanding. Here’s a step-by-step walk-through of what happened during one such call and how our team handled it. Key Takeaways Every call
Dan Nandan
Your Guide to Understanding the OptumRx Prior Authorization (PA) Process
If you’re handling medication authorizations with OptumRx, it’s helpful to understand the Prior Authorization (PA) process. PA is essentially an approval required from a Medicare drug plan before certain prescriptions are filled, ensuring they’re covered by the plan. By making sure that medications are both necessary and cost-effective, the PA process supports safer, more affordable patient care. This guide covers how to submit a PA request, what to expect, and how Staffingly, Inc. can assist you in managing these tasks
Dan Nandan
How to Manage Appointment Conflicts in eClinicalWorks (eCW)?
In eClinicalWorks (eCW), managing appointment conflicts is essential for maintaining an organized schedule and ensuring providers can see patients promptly. Sometimes, conflicts occur when more than one patient is scheduled for the same provider and time slot. This guide explains how to create, manage, and resolve appointment conflicts to keep patient flow smooth and efficient. Step 1: Schedule the Conflicting Appointment In the Resource Schedule, locate the time slot where a conflict is needed. Double-click on this slot to begin
Dan Nandan
How to Manage Patient Registration and Appointment Workflow in eClinicalWorks (eCW)?
Managing the patient registration and appointment workflow in eClinicalWorks (eCW) is crucial for seamless patient intake and efficient appointment scheduling. This guide covers how to register a new patient directly from the appointment window, streamlining registration and scheduling for a smoother experience for both patients and front-office staff. Step 1: Begin Registration in the Appointment Window In the Resource Schedule, double-click on an available time slot to open the Appointment Window. If the patient is new, select the New Patient
Dan Nandan
How to Use Buttons on the Appointment Window in eClinicalWorks (eCW)?
The Appointment Window in eClinicalWorks (eCW) offers several features beyond basic scheduling that enhance appointment management, billing configuration, and patient communication. This guide explains the additional buttons and sections available in the Appointment Window, helping healthcare providers use eCW effectively for comprehensive appointment management. 1. Claim Provider Button Purpose: This button allows you to configure billing information for an appointment. It includes options to designate the rendering, supervising, or pay-to provider if these differ from the assigned primary provider. How
Dan Nandan
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