Job Title: Bilingual (English/Spanish) Customer Service Specialist (International Voice process)

Location: Hyderabad or Noida

Shift Timings: Indian Night shift (10PM IST – 7AM IST)

Join Our Team at Staffingly, Inc.

At Staffingly, Inc., we are at the forefront of revolutionizing healthcare operations by providing essential services to doctors, laboratories, pharmacies, and other healthcare providers. As a leader in economic Prior Authorization solutions, we tackle the challenges of staff shortages that impact revenue flow and patient care quality. Our mission is to empower healthcare facilities to focus on what truly matters—exceptional patient care—by simplifying and streamlining their administrative processes.

Our comprehensive service offerings include handling intricate Prior Authorization processes, accurate insurance verifications, expert management of medication and procedural authorizations, full-spectrum Revenue Cycle Management (RCM), Medical Billing/Coding, Data Entry, and Customer Support services. With 24/7 operations, we ensure efficiency and responsiveness, supporting our clients in maintaining smooth and effective healthcare delivery.

If you’re passionate about making a meaningful impact in the healthcare industry by improving operational efficiencies and enhancing patient care, Staffingly, Inc. is the place for you. We are eager to see how your skills and expertise can contribute to our growth and success. For more information, visit us at https://staffingly.com

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Job Summary:

We are seeking a highly organized and proactive Patient Services Coordinator to join our healthcare team. The ideal candidate will be responsible for scheduling patient appointments, verifying insurance eligibility, handling prior authorizations, and providing multilingual patient support. This role is essential in ensuring a seamless patient experience, reducing no-shows, and optimizing provider schedules.

Key Responsibilities:

Appointment Scheduling & Provider Assignment:

• Schedule patients with the appropriate provider based on their needs and availability.
• Direct patients who cannot be seen immediately to other physicians or physician assistants to ensure timely care.
• Conduct appointment follow-ups to minimize no-shows and optimize provider schedules.
• Manage a high volume of incoming calls (80-100 calls daily) efficiently to reduce voicemail reliance and improve patient experience.

Insurance Eligibility Verification & Prior Authorizations:

• Accurately verify Medicare, PPO, and HMO insurance plans.
• Handle prior authorization requests efficiently to reduce delays and improve patient access to care.

Multilingual Patient Communication:

• Provide patient support in English and Spanish as a standard.
• Accommodate Armenian, Russian, and Persian speakers based on expected patient volume.

Qualifications & Skills:

• Previous experience in a medical office or healthcare setting preferred.
• Strong knowledge of insurance verification and prior authorization processes.
• Excellent communication and customer service skills.
• Ability to manage a high volume of calls while maintaining professionalism.
• Multitasking and problem-solving abilities in a fast-paced environment.
• Bilingual (English/Spanish) required; additional language skills are a plus.
• Proficiency in medical scheduling software and electronic health records (EHR) systems.

🎁 Benefits:

💵 Provident Fund contributions.

⏰ Overtime and holiday pay.

🚌 On-site benefits, including travel allowances and meals.

🎉 Referral and birthday bonuses.

🌙 Night shift allowances.

🏆 Recognition through our “Employee of the Month” program.