SMS vs phone calls

Secure Text Follow Ups Felt So Much Better Than Calls

“We Stopped Chasing Calls and Patients Finally Responded” Dr. Emily Carter runs a bustling internal medicine clinic in Austin, Texas. Her clinic serves hundreds of patients every week, and her mission has always been clear: spend more time caring for patients, less time on red tape.  But one thing consumed her staff’s energy: the endless phone calls.  “We’d call patients about lab results, appointment reminders, or postvisit instructions and nine times out of ten, we’d hit voicemail,” Dr. Carter recalls.