Medical Workplace

Is Patient Satisfaction More Important Than Protecting Doctors?

It’s 6:45 a.m. Dr. Mirylsa Colon-Martinez walks into the hospital, white coat crisp, hair tied neatly, focused on the surgeries she has lined up. As a board-certified orthopedic surgeon specializing in foot and ankle surgery, her days are long but fulfilling. She’s trained for this. She lives for this. But today, like too many days before, she won’t just battle complex bone structures or tight OR schedules. She’ll have to brace herself for something darker—a hostile patient or a relative