administrative overload

Is There a Way for Providers to Fight Back Against Care Denials and Burnout?

It started with a 17-year-old girl named Nataline. Diagnosed with leukemia, her doctors determined she needed a liver transplant to survive. Her family pleaded, her doctors pressed. But the insurance company denied the procedure, claiming it wasn’t “medically necessary”—a stark example of the consequences of reducing insurance denials and administrative burdens. Only after national outrage did the insurance company reverse their decision, but by then, it was too late. Nataline Sarkisyan died hours after the approval came through. For Wendell