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How to Use the Patient Hub in eClinicalWorks (eCW)?

The Patient Hub in eClinicalWorks (eCW) provides a centralized view of a patient’s full account, offering quick access to key information such as demographics, billing, medical history, and insurance details. This guide explores the various features within the Patient Hub, helping healthcare providers navigate this essential tool for streamlined patient management.

Step 1: Access the Patient Hub

• After creating or selecting a patient, click on the Patient Hub button from the Patient Lookup screen. This opens the comprehensive Patient Hub view, where you can access the patient’s account details.

Step 2: Review Key Patient Information

• Demographics: The Patient Hub displays the patient’s personal information, including name, date of birth, gender, and contact details, which can be edited if necessary.
• Primary Care Provider (PCP) and Referring Provider: Confirm and update provider details if necessary. Assigning the correct PCP and referring provider ensures accurate care coordination and billing.

Step 3: Access Billing and Insurance Information

• The Patient Hub includes sections for Guarantor Balance and Insurance Information:
  • Guarantor Balance: View current billing details, including outstanding balances and payment history.
  • Insurance Details: Verify active insurance policies, eligibility status, and co-pays, ensuring that accurate insurance information is associated with the patient’s profile.

Step 4: View and Manage Medical History

• The Patient Hub allows you to access the patient’s full medical history, including visit records, lab results, and treatment plans.
• Medical History Summary: Reviewing medical history here ensures providers are up-to-date on past visits and treatments, enabling continuity of care.

Step 5: Access and Update Patient Consents and Documentation

• The Patient Hub also stores any scanned documents, including signed consent forms, ID copies, and insurance cards.
• Document Management: Using the Patient Documents section, you can upload, view, or update documents to maintain comprehensive and compliant records.

Step 6: Customize Alerts and Notes

• The Alerts feature in the Patient Hub allows you to set reminders and flag important information, such as billing alerts or medication allergies.
• Add Notes: Use notes to document information for front-office staff, such as appointment reminders or follow-up instructions. Notes are visible to authorized personnel, ensuring important information is shared across teams.

Why Using the Patient Hub is Important

The Patient Hub consolidates all critical information about a patient, making it easy for providers to access and review details from one location. It simplifies record management, improves communication across departments, and ensures that every team member has an up-to-date view of the patient’s profile, supporting both efficient care and administrative accuracy.

Frequently Asked Questions (FAQs)

Q1: Can I edit patient demographics directly in the Patient Hub?
A: Yes, patient demographics such as contact information and address can be edited directly within the Patient Hub. Simply select the field to update, make changes, and save.

Q2: What is the benefit of using the Alerts section in the Patient Hub?
A: The Alerts section allows you to flag critical information like billing issues, allergies, or important reminders. Alerts appear prominently, ensuring essential details are communicated to all team members who access the patient’s profile.

Q3: How do I update the primary care provider (PCP) in the Patient Hub?
A: In the Patient Hub, go to the Provider section. From here, you can select or update the PCP or referring provider. Make sure to save changes to ensure accurate provider assignment.

Q4: Can I upload new documents to the Patient Hub?
A: Yes, you can upload documents like consent forms, ID cards, and insurance information. Use the Patient Documents section to add files, ensuring that essential records are easily accessible.

Q5: Is the Patient Hub accessible to all front-office and clinical staff?
A: Access to the Patient Hub depends on user permissions set by your organization. Front-office staff, clinical staff, and providers with appropriate permissions can view and update patient information as required for their role.

How Staffingly, Inc. Supports Patient Hub Management in eCW

Staffingly, Inc. provides expert support for managing the Patient Hub in eClinicalWorks, including data entry, document management, and alert setup. Our trained virtual assistants ensure that patient profiles are up-to-date, complete, and accurate, enabling smooth and efficient patient management. By outsourcing these tasks to Staffingly, healthcare providers can improve operational efficiency, enhance patient care, and save up to 70% on staffing costs.

What Did We Learn?

The Patient Hub in eClinicalWorks serves as the central command center for patient management, combining demographic details, billing information, medical history, and documentation in one place. By leveraging the Patient Hub, healthcare providers can streamline their workflows, ensure data consistency, and provide improved patient care. A well-maintained Patient Hub facilitates smooth communication and operational efficiency across the healthcare team.