When the COVID-19 pandemic hit and staff shortages increased, a large LTC Pharmacy and LTCs knew they needed to adapt quickly to continue providing high-quality care to their LTC patients. One of the biggest challenges they faced was the influx of prior authorization requests for telemedicine appointments.
To alleviate this burden, our client outsourced their prior authorization process. They partnered with Staffingly, Inc, a company that specializes in handling these types of requests.
With our help in outsourcing the prior authorization process, they were able to streamline their insurance prior authorization to ensure that patients were able to receive the medication and care they needed on time. This allowed the Pharmacy to focus on providing timely service to LTCs by delivering medication to patients rather than getting bogged down in administrative tasks.
The partnership proved to be a huge success while maintaining customer satisfaction and prompt payments from insurance carriers. Soon we could provide services ranging from Prior authorization to medical coding to data entry. Now Staffingly has covered almost 90% of services by outsourcing along with a cost savings of up to 70%.