#outofpocket

What Patients Really Pay: Copay, Coinsurance, Deductibles, and More Explained?

When it comes to healthcare billing, four insurance terms often trip up patients—and sometimes even staff: copay, coinsurance, deductibles, and out-of-pocket maximums. These aren’t just insurance jargon—they directly impact what patients owe, when they owe it, and how much financial responsibility they carry. At Staffingly, we ensure every virtual medical assistant understands these concepts inside out, so they can confidently answer patient questions and support seamless front-desk operations. Why It’s Important to Understand These Terms Reduces Patient Confusion: When patients