insurance operations

Why Are Clinics Still Manually Handling Insurance Verification?

Healthcare professionals across the East Coast are asking a blunt question: “Why are we still doing insurance verify, pre-auths like it’s 1999??” One clinic administrator who called over 500 PT clinics discovered that around 50% still have staff manually calling insurances for verifications and pre-authorizations, spending 10 to 30 minutes per call. The discussion reveals a deeper tension between automation promises and operational reality. While 37 clinics agreed to pilot AI voice assistants for insurance verification, the majority shut down