HomeCareScheduling Archives

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A home care scheduler reviewing and confirming caregiver shifts on a computer, ensuring accuracy and accountability in scheduling.

Healthcare Outsourcing Medical Coding Prior-Authorization

The Problem With “Verbal Confirmation” — It’s Not Always Reliable

In the world of home care, communication is key. Scheduling caregivers for shifts requires clear, concise, and reliable confirmation. However, there’s one problem that’s all too common: verbal confirmation. Whether it’s a quick phone call or a casual text, a verbal “yes” doesn’t always mean a caregiver will show up for the shift. Unfortunately, when the shift rolls around and the caregiver doesn’t show up, it’s often too late to correct the mistake. Let’s dive into why verbal confirmation can

Venkata Ramarao Sanka

A home care scheduler reviewing caregiver shifts on a computer, ensuring accuracy and efficiency in scheduling.

Healthcare Outsourcing Medical Coding Prior-Authorization

When Everyone Blames the Scheduler But the System Failed Them First?

In home care, schedulers are the unsung heroes. They’re responsible for making sure that caregivers are assigned to the right patients, at the right time. But when something goes wrong—when shifts are missed, or caregivers and patients aren’t on the same page—it’s all too common for the scheduler to take the blame. What often gets overlooked is that the real issue isn’t the scheduler themselves, but the system they’re using. The problem with scheduling tools in home care is that