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When Two Clients Live on the Same Street And You Mix Them Up?
In the fast-paced world of caregiving, managing multiple clients and their specific needs can sometimes be a juggling act. While caregivers do their best to stay organized, sometimes small details, like similar names or addresses, can lead to unexpected mix-ups. A near-miss incident recently highlighted how something as simple as a wrong door knock can cause a ripple effect. Here’s the story and how we can avoid such mix-ups moving forward. Key Takeaways: Caregiver mix-up: A caregiver mistakenly knocks on
Emma Davis
When Everyone Blames the Scheduler But the System Failed Them First?
In home care, schedulers are the unsung heroes. They’re responsible for making sure that caregivers are assigned to the right patients, at the right time. But when something goes wrong—when shifts are missed, or caregivers and patients aren’t on the same page—it’s all too common for the scheduler to take the blame. What often gets overlooked is that the real issue isn’t the scheduler themselves, but the system they’re using. The problem with scheduling tools in home care is that
Emma Davis
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Recent Posts
- The Problem With Paper Calendars in a Digital Scheduling World
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- “Why Is This Client Still on the Waitlist? How Can We Manage Referral Bottlenecks?”
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