HomeCareCoordination

When Everyone Blames the Scheduler But the System Failed Them First?

In home care, schedulers are the unsung heroes. They’re responsible for making sure that caregivers are assigned to the right patients, at the right time. But when something goes wrong—when shifts are missed, or caregivers and patients aren’t on the same page—it’s all too common for the scheduler to take the blame. What often gets overlooked is that the real issue isn’t the scheduler themselves, but the system they’re using. The problem with scheduling tools in home care is that