HomeCare Archives

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Healthcare Outsourcing Medical Coding Prior-Authorization

The Overnight Shift That Got Dropped During a Team Handoff

Caregiving teams often face the challenge of managing complex schedules, but miscommunications between schedulers can sometimes create gaps in care. A recent incident involving an overnight shift demonstrates just how one small mistake can lead to significant consequences for both clients and caregivers. Let’s break down how preventing shift drops during caregiving handoffs can help avoid missed shifts and what can be done to prevent it from happening again. Key Takeaways: Communication failure: A missed overnight shift occurred due to

Venkata Ramarao Sanka

Caregiver knocking on the wrong door due to address mix-up.

Healthcare Outsourcing Medical Coding Prior-Authorization

When Two Clients Live on the Same Street And You Mix Them Up?

In the fast-paced world of caregiving, managing multiple clients and their specific needs can sometimes be a juggling act. While caregivers do their best to stay organized, sometimes small details, like similar names or addresses, can lead to unexpected mix-ups. A near-miss incident recently highlighted how something as simple as a wrong door knock can cause a ripple effect. Here’s the story and how we can avoid such mix-ups moving forward. Key Takeaways: Caregiver mix-up: A caregiver mistakenly knocks on

Emma Davis

Home care coordinator scheduling interpreter services for non-English speaking client

Healthcare Outsourcing Medical Coding Prior-Authorization

When You Forget to Add the Interpreter — And the Visit Falls Apart?

In home care, communication isn’t just important — it’s everything. Even one overlooked detail, like forgetting interpreter scheduling in home care, can unravel the entire visit. As a result, the nurse, caregiver, and client are left feeling frustrated and unsupported. Most of us, as care coordinators, have felt that sinking feeling when a nurse calls mid-visit saying, “I can’t communicate with the client.” It’s stressful, avoidable, and unfortunately, far too common. To better understand the problem, let’s walk through how

Emma Davis