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"Documenting client preferences in home care, like gender, ensures smooth care delivery and avoids conflicts."

Healthcare Outsourcing Medical Coding Prior-Authorization

When “Preferred Gender” for Care Wasn’t Entered And the Client Refused the Visit?

In home care, respecting a client’s personal preferences, especially related to gender, is crucial. However, a seemingly small oversight can have significant consequences. Imagine a situation where a caregiver arrives for a scheduled visit, only to be turned away by the client. The reason? The caregiver’s gender didn’t align with the client’s preference, which had not been clearly documented in the care plan. This situation not only disrupts the care schedule but can lead to uncomfortable conversations and disappointment for