home care crisis management

The Midnight Coverage Panic: Who Do You Call at 11:59 PM?

At 11:59 PM, the phone rang. Not a casual call  the kind of ring that sends a jolt through your spine. One of our highest-needs clients, who required continuous overnight care, was suddenly left without a caregiver. The one scheduled had just been rushed to the ER with a family emergency of her own. There was no time to process. The shift started in one minute. Key Takeaways: Overnight Gaps Are High-Risk: There’s no such thing as “later” when a