healthcare Archives - Healthcare Outsourcing Services (BPO)

On-Demand Outsourcing BPO Services for Healthcare Providers With 24/7 Coverage!

Save up to 70% on staffing costs!

Browse Specialty Staffing Services
Healthcare professional reviewing patient insurance documents, highlighting confusion and administrative challenges caused by dual coverage.

Can Having Two Health Insurances Cause More Problems Than Benefits?

“I’ve been on SSDI and Medicare Advantage (Cigna) for seven years. It’s my secondary insurance. My primary is Blue Cross Blue Shield from my husband’s job. It worked well for a while, but now it feels like having both may be more of a hindrance than anything.” This statement from a Reddit discussion captures the ongoing confusion surrounding Medicare Advantage versus supplemental insurance. Many patients are unsure whether maintaining two policies is beneficial or unnecessarily complicated. Across healthcare communities, both

Read More
Venkata Ramarao Sanka
Clinic staff reviewing claim denial reports on computer

How Can Clinics Overcome Claim Denials and Billing Challenges?

Claim denials are becoming an exhausting problem for small clinics and hospitals. One administrator shared, “Not sure if this is a post or a cry for help. We’re seeing an uptick in denied claims lately, mostly dumb things like coding mismatches, outdated credentialing info, or missing tax IDs. We have a small admin team and it’s getting overwhelming to track and resubmit everything.” This comment sparked a larger discussion among healthcare professionals who explained why denials are increasing, how technology

Read More
Emma Davis
AI in medical billing and coding with human oversight

Will AI Really Replace Medical Billing and Coding in Healthcare?

A healthcare billing specialist recently posted: “Do you guys see medical billing and coding being replaced by AI, or is it unlikely? Have you used AI at your work yet?” That single question sparked a heated debate among coders, RCM experts, and healthcare administrators. Some said their hospitals already use AI for claim scrubbing and coding. Others shared horror stories of “hundreds of denials” from basic errors. One coder summed up the sentiment: “AI saves time, but we spend twice

Read More
Emma Davis
AI insurance verification in healthcare clinics

Can AI Insurance Verification Work for Out-of-Network Clinics?

Insurance verification remains one of the most time-consuming and frustrating tasks for clinics and hospitals. A medical assistant recently shared: “Has anyone had success using an AI bot for insurance verification? I work for a concierge practice that does a lot of CTA and labs. We’re out-of-network with all plans, but I’d like to see if diagnostics could at least count toward patient deductibles.” This experience opened a wider conversation among healthcare professionals about how AI is being used for

Read More
Venkata Ramarao Sanka
API-driven insurance verification dashboard

The Role of APIs in Insurance Verification Outsourcing

APIs turn insurance verification from a single EMR ping into a live, reliable workflow. Instead of stopping at active/inactive status, an API-first model pulls payer, network, and member data into a clean, service-specific benefits snapshot tied to the scheduled visit. It auto-rechecks when coverage changes, flags referral and network rules, surfaces COB order, and signals when authorization may be needed. Outsourced teams use these feeds to automate routine checks, escalate true exceptions, and push results straight into your EMR/PM—delivering accurate

Read More
Emma Davis
Outsourced eligibility verification for clinics

What Does a 3rd Party Eligibility Check Actually Do for Clinics?

Most clinics rely on EMR “real-time eligibility,” but that quick check often stops at active/inactive status and misses the details that cause denials—copays, deductibles, referrals, network status, carve-outs, and COB. A third-party eligibility check goes deeper by combining HIPAA 270/271 data with payer-portal/API lookups and human follow-ups to produce a clear, service-specific benefits snapshot (imaging, therapy, telehealth). Verifying these details before the visit—ideally at T-72 and T-24 with same-day spot checks—yields accurate patient-responsibility estimates, prevents “not eligible on DOS” surprises,

Read More
Venkata Ramarao Sanka
Smarter call routing improving patient access in healthcare

How Can Smarter Call Routing Improve Patient Access in Hospitals and Clinics?

In today’s fast-paced healthcare environment, patient access is a cornerstone of effective care delivery. With increasing demand on hospitals and clinics, providing seamless access to the right healthcare provider from the very first call has become crucial. Smarter call routing technologies are increasingly recognized for their ability to streamline this process, reduce patient wait times, and improve both patient satisfaction and operational efficiency. In this article, we explore how smarter call routing systems can transform patient access and support better

Read More
Venkata Ramarao Sanka
Real-time healthcare appointment scheduling integration improving patient care.

Can Appointment Scheduling Integration Strengthen Patient Care in Healthcare?

In the competitive world of US healthcare, patient care depends on the ability to provide fast, accurate, and seamless access to services. One of the most effective ways healthcare organizations are achieving this is through real-time appointment scheduling integration. By connecting booking systems directly with electronic health records (EHR), practice management software, and patient communication platforms, providers can transform both operational efficiency and the patient experience. Real-Time Scheduling for Better Patient Care Real-time scheduling integration ensures that when a patient

Read More
Emma Davis

Book your Demo Today

What You’ll Learn during the Demo?

  • How Outsourcing Enhances Efficiency.
  • 70% Cost Savings, Improved Patient Care.
  • Tailored Healthcare Staff Outsourcing Services.
  • HIPAA-Compliances & Secure Data Management.
  • How to Connect with Our Satisfied Clients for Reliable References.