CustomerRelations

How does call recording improve healthcare provider-patient communication ?

Referral partners are crucial to our practice’s success, but we noticed a disturbing trend: calls came in, but no one answered. The result? Missed opportunities. Referral partners called once, received no answer, and moved on to another practice. Here’s what we discovered: High call volume caused us to miss referral calls. Missed calls meant missed referrals and lost business. Referral partners expect prompt, live responses to maintain trust. We realized that, without real-time support, our referral business was slipping away.