avoid missed visits

The Friday 4:55 PM Referral That Almost Slipped Through the Cracks

Every home care agency has one. The last-minute referral that comes in just as the workweek winds down the kind that tests your scheduling system, your staffing coverage, and your patience. It’s 4:55 PM on a Friday. The office is quiet. The phones are almost off. And then… a new patient referral hits your inbox. Sounds familiar? You’ve got someone on the schedule to cover it a float caregiver. But somehow, they’re always “just about to be there” or conveniently