audit risk

When the EVV System Fails — Who’s Watching the Clock?

It’s a familiar scene in home care: a caregiver shows up, delivers care, and leaves—yet the system says the visit never happened. EVV systems are meant to track visits with precision, but when they fail, they create a black hole of confusion, missed documentation, and delayed billing. The question isn’t whether your EVV platform will ever glitch—it’s what your agency does when it does. Because when the system drops the ball, someone still has to keep time. Dr. Joe: “Smith,